- What happens when I reach a usage limit?
- Whatever you were working on finishes. The next request waits until the session (5 hours) or week resets, and the bar tells you when, unless you buy a top-up: unspent top-up keeps answers running past the limit and carries forward. Pro has five times the room per seat, shared across your firm; Enterprise firms pool their usage too.
- Is the trial really free?
- Yes. A card is required to start, nothing is charged for 30 days, and you can cancel from Billing at any time before that.
- Where is my data processed?
- Documents and matters are stored in Malaysia (AWS ap-southeast-5). AI model requests are processed by Amazon Bedrock, which may run outside Malaysia, under no-training terms.
- Can I move from Normal to Pro, or to a firm plan?
- Yes. Once your card is added, switch between Normal and Pro in Settings under Plan & billing; it applies straight away and is prorated, with your matters kept. Moving a workspace into a firm Enterprise plan is done with us.